This article applies to:

• WebMarshal 6.5 and above

Question:

• Why does the Dashboard counter show multiple TRACEnet hits for a single browsing event?
• Where can I see a detailed list of URLs that triggered TRACEnet action?

Information:

TRACEnet increments the "Threats Blocked" count on the dashboard each time a listed URL is requested through WebMarshal.

One visit to a site can result in more than one "threat blocked" entry.

• Browsers often request additional items such as the "favicon.ico" file in the background.
• Browser may request a blocked item again without user action.

To see a detailed list of the user sessions and items requested:

1. Temporarily set the WebMarshal Engine logging level to Full (Console > Server and Array Properties > Advanced Settings).
2. View the TRACEnet log file. This file is located within the WebMarshal install location on each processing node, in the Logging\WMEngine\ScanEngine\TRACEnet folder by default.

Notes:

Full logging uses significant resources. Trustwave recommends that you do not keep full logging enabled for extended periods.