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Trustwave Knowledge Base

Home » Knowledgebase » Legacy Products » Web Filter (R3000) » INFO: Users occasionally get locked-out for one or two minutes

INFO: Users occasionally get locked-out for one or two minutes

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This article applies to:

  • R3000

Question:

Users occasionally get locked-out for one or two minutes

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Question:  Some of my users occasionally get "locked-out" for one or two minutes.  What might be causing this?

The most likely cause of this would be your X-Strikes settings.  To view your current X-Strikes configuration, go to:

System -> X-Strikes Blocking. 

You can configure this feature to send you emails notifying you of locked workstations.

There are two kinds of "lock-outs" the user could be getting.  If the page says "Warning: Your Internet privileges have been temporarily suspended," this is being generated by X-Strikes Blocking.

If the page says "Quota Block," this page is being generated by the Quota feature.  To view your Quota settings, go to System -> Quota Setting

After reviewing your X-Srikes and Quota settings you still can't figure out what's causing users to get locked-out, please contact technical support for assistance.


This article was previously published as:
8e6 KB 300312

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