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Home » Knowledgebase » Legacy Products » Enterprise Reporter » INFO: Where can I find support information for a Top Layer...

INFO: Where can I find support information for a Top Layer appliance purchased through 8e6 Technologies?

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This article applies to:

  • Enterprise Reporter
  • R3000

Question:

Where can I find support information for a Top Layer appliance purchased through 8e6 Technologies?

Reply

Please contact Top Layer's Technical Assistance Center, located in Westboro, MA. Standard hours of operation are 8am - 8pm EST. There are two primary methods of contacting the Top Layer's Technical Assistance Center - via the web and via telephone (508) 870-1300 and select option 2. Please have the following information available:
    • Top Layer system unit name, model number, and serial number
    • List of system hardware and software, including revision levels
    • A detailed description of the problem

Visit following link to find more about Top Layer's Technical Assistance.

http://www.toplayer.com/content/support/tech_assist/index.jsp


This article was previously published as:
8e6 KB 291688

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