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Question:

How do I create an override account?

Reply

• If the user exists in an IP Group, make sure that you create the Override Account in the correct IP Group.  For users that do not exist in an IPGroup, you can create an Override Account at the Global Group Profile level.  A user cannot have an Override Account at both the Global Group and IPGroup levels—the IP Group takes priority.
• Once you have created an Override Account, select the account and click “Rule” to define a filtering profile for that account.  When finished, go back to the Account Details page and click “Apply.”  If you fail to define a specific filtering profile for the Override Account, the user will default to the Minimum Filtering Level.
• Also check Group -> Global Group -> Minimum Filtering Level to see if the “Allow an Override Account to bypass the Minimum Filtering Level” option is set appropriately.

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