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Trustwave Knowledge Base

Home » Knowledgebase » Trustwave MailMarshal (SEG) » PRB: Report Viewer printing function fails

PRB: Report Viewer printing function fails

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This article applies to:

  • Marshal Reporting Console 2.5
  • Report Viewer - printing functionality 

Symptoms:

  • Attempting to print a report from the Report Viewer webpage
  • Error: Unable to load print control.

Causes:

  • Microsoft Cumulative security update for ActiveX (Security Bulletin MS08-052) disabled the ActiveX component used by the printing function in the Report Viewer.

Resolution:

Trustwave recommends upgrade to MRC 2.6. This version includes updated report viewing. You may need to install a new version of SQL Express to support this installation.

To resolve this issue with earlier SQL versions, install the latest SQL Server service pack such as SQL 2005 Service Pack 2, and the updated Report Viewer redistributable package, on the Marshal Reporting Console server.

For more information and links to the fixes, see Security Bulletin MS08-052.


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