This article applies to:

• MailMarshal SPE 2.3 and above
• Customer Spam Quarantine Management website

Question:

• How do I configure the SQM website in MailMarshal SPE?
• Customer users cannot log in to the SQM
• No email showing to customer users in the SQM

Procedure:

The SQM website in SPE is configured globally and on a per-customer basis.

To set up SQM for a customer, complete the following tasks.

Service Provider Tasks

1. In the Administration Web Console, define suitable customer package rules, with quarantine and classification actions, for the messages that users will be allowed to manage through the SQM website.
2. In the Administration Web Console, under Global Configuration > System Settings, enable SQM and configure global settings.
   • In version 3.0 and above, global settings include a SQM Virtual Directory setting. This setting allows you to configure the URL of the SQM site that is used in notifications. The value you enter here should match the Virtual Directory configured through the Installation Wizard or in IIS Manager. To change the location of the SQM, change both settings.
3. In the Administration Web Console, under Client Configuration > Customers, enable SQM for the customer and configure customer specific settings.
   
   Note: An important setting to consider is  "self provisioning." If this setting is enabled, then customer users (with email addresses in enabled domains) can create accounts and use the SQM without administrative action being required for every account.
   
4. In the Administration Web Console, under Client Configuration > Domains, enable SQM for each domain required.

Customer Tasks

These tasks can be completed by the customer, or by the Service Provider using a site login to the Customer Web Console.

1. In the Customer Web Console under Configuration > SQM Configuration > Classifications, select the classifications of messages to display in the SQM website. 
   
   Note: Until you select classifications here, no messages will display in the SQM website.
   
2. If self provisioning is NOT enabled, create or import logins for users (under Configuration > SQM Configuration > Logins). 

For more information about the available options, see the Help, Administrator Guide, and User Guide.