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Trustwave Knowledge Base

Home » Knowledgebase » WebMarshal » PRB: Unable to access Yahoo mail when browsing through WebMarshal...

PRB: Unable to access Yahoo mail when browsing through WebMarshal

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This article applies to:

  • WebMarshal

Symptoms:

  • Users unable to access Yahoo Mail or other Yahoo features

Causes:

Many Yahoo services that require login use the following site to provide login service:
https://login.yahoo.com

If a user is denied access to this URL, they will not be able to log in to Yahoo Mail, Yahoo Messenger, or other Yahoo services.

Resolution:

Add the URL https://login.yahoo.com to the default Safe Sites URL Category, or any URL category that ensures all users can access it.

Notes:

You can allow or deny access to the various Yahoo services using other rules.

  • You can use Standard rules to control Yahoo Mail, Yahoo Groups, and other Yahoo websites.

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