This article applies to:

• WebMarshal 6.1 and above with HTTPS Content Inspection 
• Windows Messenger
• Other non-browser applications that use HTTPS

Symptoms:

• Cannot log in or connect using secure connection

Causes:

• WebMarshal is configured to inspect HTTPS content
• The WebMarshal Content Inspection root certificate is not installed on the workstation
• The application cannot verify the trust of the HTTPS certificate

Resolution:

To resolve this issue, install the WebMarshal root certificate. See the following Trustwave Knowledgebase articles:

• Q12015: How to configure your web browser to use the WebMarshal HTTPS Root Certificate
• Q12014: How do I push the WebMarshal HTTPS Root Certificate to all users in an organization using Microsoft windows group policy?