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Use an account that can be authenticated by the Array Manager and that has permission to release the messages from the folders.
Ensure that the account used to run the Array Manager service has permission on the folders. This will be true by default (Array Manager runs as Local System by default).
To resolve the issue set parameters of the Message Release external command.
See the User Guide and the following Trustwave Knowledgebase article for more information:
To resolve the issue change the account the MailMarshal Engine is running under.
To contact Trustwave about this article or to request support: