This article applies to:

• Trustwave MailMarshal (SEG)
• Windows 2003 and above

Symptoms:

• Error Message: Null (Automatic message release fails)

Causes:

• The MailMarshal Engine service is running under a user account that does not have the correct permissions required to carry out the function. 

Resolution:

Use an account that can be authenticated by the Array Manager and that has permission to release the messages from the folders.

To set permissions on the folders used by MailMarshal SMTP:

SEG 8.X and below

1. In the MailMarshal Configurator, right click a folder and select Properties.
2. Click the Security tab and set the security settings for the folder. Click OK.
   
   
   • Note: If you want to change the settings for all the folders, click on Default Folder Security and set the Permissions. Within each folder check the Override default folder security box on the security tab to override the Default Folder Security settings.
3. Click Tools and select MailMarshal Properties.
4. Select Console Security and select the account you want to use. Ensure Console and Folder Connect has a check in the Allow box.

MailMarshal (SEG) 10.0 and above

Ensure that the account used to run the Array Manager service has permission on the folders. This will be true by default (Array Manager runs as Local System by default).

To allow External Command access to the messages:

Current Versions:

To resolve the issue set parameters of the Message Release external command.

• Message Release works using a MailMarshal external command. The parameters of the command allow you to set the credentials for Message Release explicitly. These parameters must be accepted by the Array Manager server.

See the User Guide and the following Trustwave Knowledgebase article for more information:

• Q10466 How do I set up automatic message release in MailMarshal?

6.1.4 and below:

To resolve the issue change the account the MailMarshal Engine is running under.

1. On the machine where MailMarshal is installed open Services.msc.
2. Right click on the MailMarshal Engine service and select Properties.
3. Select the Log On tab and select the This account radio button. Enter the credentials of a user that has sufficient rights to carry out the function. Click OK.