Trustwave and Cybereason Merge to Form Global MDR Powerhouse for Unparalleled Cybersecurity Value. Learn More

Request a Demo
Trustwave and Cybereason Merge to Form Global MDR Powerhouse for Unparalleled Cybersecurity Value. Learn More

Request a Demo
Services
Managed Detection & Response

Eliminate active threats with 24/7 threat detection, investigation, and response.

Co-Managed SOC (SIEM)

Maximize your SIEM investment, stop alert fatigue, and enhance your team with hybrid security operations support.

Advisory & Diagnostics

Advance your cybersecurity program and get expert guidance where you need it most.

Penetration Testing

Test your physical locations and IT infrastructure to shore up weaknesses before exploitation.

Database Security

Prevent unauthorized access and exceed compliance requirements.

Email Security

Stop email threats others miss and secure your organization against the #1 ransomware attack vector.

Digital Forensics & Incident Response

Prepare for the inevitable with 24/7 global breach response in-region and available on-site.

Firewall & Technology Management

Mitigate risk of a cyberattack with 24/7 incident and health monitoring and the latest threat intelligence.

View All Trustwave Services
Solutions
BY INDUSTRY
BY REGULATION
BY TOPIC
Microsoft Security
Unlock the full power of Microsoft Security
Offensive Security
Solutions to maximize your security ROI
Rapidly Secure New Environments
Security for rapid response situations
Securing the Cloud
Safely navigate and stay protected
Securing the IoT Landscape
Test, monitor and secure network objects
Why Trustwave
About Us
We reduce cyber risk and fortify organizations
Awards and Accolades
Recognition by analysts and media outlets
Trustwave SpiderLabs Team
Global researchers, ethical hackers, and responders
Trustwave Fusion Security Operations Platform
Unprecedented security visibility and control
Trustwave Security Colony
Access to cybersecurity threat protection resources
Partners
Technology Alliance Partners
Key alliances who align and support our ecosystem of security offerings
Trustwave PartnerOne Program
Join forces with Trustwave to protect against the most advance cybersecurity threats
Register
Login
Resources
BLOGS
UPCOMING
MEDIA & ASSETS
NOTICES
HELP
Loading...
Loading...

Trustwave Knowledge Base

Home » Knowledgebase » Legacy Products » Security Reporting Center » PRB: Unable to log into the Security Reporting Center interface.

PRB: Unable to log into the Security Reporting Center interface.

Expand / Collapse
Show/Hide Article Tools


This article applies to:

  • Security Reporting Center 2.x

Symptoms:

  • Unable to log into the Security Reporting Center interface.
  • Error: 'Login Failed. Please try again.'

Causes:

The authentication method for the user account being used to log into the interface was changed from NetIQ Authentication to System Authentication. Users are unable to log into Security Reporting Center, because there is no user matching the domain account in the database.

Information:

To resolve this issue, you must update the user name in the MySQL database to match the domain user name.  To do this, please follow the steps below:

  1. Connect to the Security Reporting Center MySql database using your tool of choice (see Notes for suggestions).

  2. Navigate to the wt_config database.

  3. Open the UserDefinitions table.

  4. Find the data record for the problem user account.

  5. Update the following fields:

    • login_name - Change to domain user name.
    • user_name - Change to domain user name.
    • specified_name - Clear this field so it is blank.
    • password_type - Change from wt to domain.

  6. Commit changes.

  7. Close the database editor.

  8. Restart all the Security Reporting Center related services.

  9. You should now be able to launch Security Reporting Center and log in using your domain account.

Notes:

A number of free GUI tools for MySQL administration are available. MySQL can also be administered from the command line.

The tool maintained by MySQL AB is available at the following URL: http://dev.mysql.com/downloads/gui-tools/

Note: SRC uses an older version of MySQL, so you may see a warning about version mismatch.

MySQL-Front, a well-known GUI tool, is no longer available.

 

This article was previously published as:

NETIQKB36522

To contact Trustwave about this article or to request support:

Rate this Article:
     
Tags:

Add Your Comments


Comment submission is disabled for anonymous users.
Please send feedback to Trustwave Technical Support or the Webmaster.


Execution: 0.031. 8 queries. Compression Disabled.
Powered by InstantKB.NET