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Trustwave Knowledge Base

Home » Knowledgebase » Legacy Products » Security Reporting Center » PRB: Unable to install Security Reporting Center on Microsoft...

PRB: Unable to install Security Reporting Center on Microsoft Windows 2003.

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This article applies to:

  • Security Reporting Center 2.1
  • Microsoft Windows 2003

Symptoms:

  • Unable to install Security Reporting Center on Microsoft Windows 2003.
  • Error: 'Setup Failed.'

Causes:

Windows Terminal Server is installed.

Information:

In order for Security Reporting Center to run on Microsoft Windows 2003, ensure Terminal Server is not installed.  To uninstall Terminal Server please follow the steps below:

  1. Click Start | Settings | Control Panel | Add/Remove Programs.

  2. Click the Add/Remove Windows Components button.

  3. Uncheck the box next to Terminal Server.

  4. Click Next until you finish the uninstall.

  5. Reboot the machine after this process has been completed.  After the reboot you should be able to complete the installation of Security Reporting Center.

Notes:

Uninstalling Terminal Server does not affect the ability to remotely connect to the machine via Terminal Services (Remote Desktop Connection).

This article was previously published as:
NETIQKB39900

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