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Trustwave Knowledge Base

Home » Knowledgebase » Legacy Products » Firewall Suite » PRB: Report images appear blurry when accessed through Terminal...

PRB: Report images appear blurry when accessed through Terminal Server.

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This article applies to:

  • Firewall Suite 4.X
  • Windows 2000 Terminal Services

Symptoms:

  • Report images appear blurry when accessed through Terminal Server.

Causes:

When using Terminal Services to generate reports on a remote computer, the PNG graphs have a blurry display. WebTrends products require a color palette of at least 16 bit color for proper resolution of the graphics. However, Windows 2000 Terminal Services is limited to 256 colors.

Resolution:

Upgrading to Windows Server 2003 Terminal Services allows higher color and resolution through remote connections.

This article was previously published as:
NETIQKB2327

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