Trustwave SpiderLabs Exposes Unique Cybersecurity Threats in the Public Sector. Learn More

Request a Demo

Trustwave SpiderLabs Exposes Unique Cybersecurity Threats in the Public Sector. Learn More

Request a Demo
Services
Capture
Managed Detection & Response

Eliminate active threats with 24/7 threat detection, investigation, and response.

twi-managed-portal-color
Co-Managed SOC (SIEM)

Maximize your SIEM investment, stop alert fatigue, and enhance your team with hybrid security operations support.

twi-briefcase-color-svg
Advisory & Diagnostics

Advance your cybersecurity program and get expert guidance where you need it most.

tw-laptop-data
Penetration Testing

Test your physical locations and IT infrastructure to shore up weaknesses before exploitation.

twi-database-color-svg
Database Security

Prevent unauthorized access and exceed compliance requirements.

twi-email-color-svg
Email Security

Stop email threats others miss and secure your organization against the #1 ransomware attack vector.

tw-officer
Digital Forensics & Incident Response

Prepare for the inevitable with 24/7 global breach response in-region and available on-site.

tw-network
Firewall & Technology Management

Mitigate risk of a cyberattack with 24/7 incident and health monitoring and the latest threat intelligence.

View All Trustwave Services
Solutions
BY INDUSTRY
BY REGULATION
BY TOPIC
Offensive Security
Solutions to maximize your security ROI
Microsoft Exchange Server Attacks
Stay protected against emerging threats
Rapidly Secure New Environments
Security for rapid response situations
Securing the Cloud
Safely navigate and stay protected
Securing the IoT Landscape
Test, monitor and secure network objects
Why Trustwave
About Us
We reduce cyber risk and fortify organizations
Awards and Accolades
Recognition by analysts and media outlets
Trustwave SpiderLabs Team
Global researchers, ethical hackers, and responders
Trustwave Fusion Security Operations Platform
Unprecedented security visibility and control
Trustwave Security Colony
Access to cybersecurity threat protection resources
Partners
Technology Alliance Partners
Key alliances who align and support our ecosystem of security offerings
Trustwave PartnerOne Program
Join forces with Trustwave to protect against the most advance cybersecurity threats
Register
Login
Resources
BLOGS
UPCOMING
MEDIA & ASSETS
NOTICES
HELP
Loading...
Loading...

Trustwave Knowledge Base

Home » Knowledgebase » Trustwave MailMarshal (SEG) » PRB: Messages are put in the Deadletter\Unpacking folder with an...

PRB: Messages are put in the Deadletter\Unpacking folder with an error

Expand / Collapse
Show/Hide Article Tools


This article applies to:

  • Trustwave MailMarshal (SEG)
  • Trustwave ECM/MailMarshal Exchange

Symptoms:

  • Messages are put in the Deadletter\Unpacking folder with an error.
  • Error: "Unpack recursion limit exceeded."

Causes:

MailMarshal unpacks messages recursively to a default of 20 levels deep. If a message exceeds the limit, it is put in the deadletter folder.

Reply:

In most cases, messages that are more than 20 levels deep are not valid e-mails. MailMarshal has a default recursion limit to block such unwanted mail. For example, the recursion limit will prevent some message loops by blocking the looping e-mail when it reaches 20 levels deep.

You can change the default limit from the SEG, ECM, or MailMarshal Configurator (MailMarshal (SEG) 10 Management Console).  See Array Properties | Engine Properties | Advanced (in older versions, Server and Array Properties | Advanced | Additional Options | General)


This article was previously published as:
NETIQKB29370
Marshal KB255

To contact Trustwave about this article or to request support:

Rate this Article:
     

Add Your Comments


Comment submission is disabled for anonymous users.
Please send feedback to Trustwave Technical Support or the Webmaster.


Execution: 0.031. 10 queries. Compression Disabled.
Powered by InstantKB.NET