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LevelBlue Knowledge Base

Home » Knowledgebase » Legacy Products » Firewall Suite » PRB: Internal error 2381 is received when using the Microsoft...

PRB: Internal error 2381 is received when using the Microsoft Windows Installer.

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This article applies to:

  • Firewall Suite 4.0a

Symptoms:

  • Internal error 2381 is received when using the Microsoft Windows Installer.
  • Error: 'Internal Error 2381: Directory does not exist: xx'. Where 'xx' is the path it is unable to create or access.
  • When installing software that uses the Microsoft Windows Installer Setup engine from a CD-ROM, a setup error message may be received.

Causes:

This error results when there is a problem writing to the path specified for installation. This problem is typically one that involves insufficient permissions to the specified path.

Procedure:

Verify that the current user has sufficient permissions to access the installation directory, or switch to a user that does have such permissions, such as an administrator.

This article was previously published as:
NETIQKB7813

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