This article applies to:

• Trustwave MailMarshal (SEG)
• Trustwave ECM/MailMarshal Exchange

Question:

How do I set up MailMarshal to email a person when a message is released from the console?

Procedure:

It is possible to set up MailMarshal to send a notification when a message is released from a Folder.

The solution depends on the fact that MailMarshal can perform additional rule processing on a released message.

1. Generate a message stamp that is unique that states a message was parked or quarantined. Set it to stamp at the bottom of the message. The stamp should use a string that will make it totally unique. For instance: ## This message was placed in a parking folder ##
2. Generate a message stamp that is unique and states that a message was released from MailMarshal to the recipient. Set it to stamp at the top of the message. As before try to keep this stamp as unique as possible. For instance: ## This message was released to you by the Administrator from a parking folder ##
3. Edit all your rules that park or quarantine messages, to stamp the messages with the first stamp.
4. Make a TextCensor script that looks for the above two stamps. The trigger level should be 5. The script should include two items.
   Add an item that looks for the second stamp and give it a value of -5.
   Add an item that looks for the first stamp and give it a value of 5.
5. Create a rule that uses the TextCensor script that has just been made. If the script triggers, have the rule send a message to the desired person/people and stamp the message with the second stamp that was made at the beginning. The purpose of stamping with the second stamp is to avoid re-triggering of this rule on forwarded messages.

Notes:

• Make sure you always choose to "Continue processing rules" when you release a message. If using Automatic Message Release, use {ReleaseProcessRemaining}.
• Make sure that the TextCensor rule created above is the last in your set.
• Add the special characters (such as #) into the script. Otherwise it will not trigger.
• Make sure the negative triggering part of the text censor is listed first.
• The stamps can have anything you like in them, so long as they have a unique part that can be triggered from.

This article was previously published as:

NETIQKB29364

Marshal KB198