This article applies to:

• Trustwave MailMarshal (SEG) 
• Trustwave ECM/MailMarshal Exchange 7.X

Question:

• How do I modify the frequency with which MailMarshal sends batch updates to the Microsoft SQL Database?

Procedure:

In MailMarshal SMTP supported versions, and MailMarshal Exchange 7.X, all database activity is handled by the Array Manager.

By default, the Controller service on every MailMarshal email processing node pushes log records to the Array Manager every five seconds, or when it accumulates 50 log records, whichever comes first. By creating an appropriate Windows Registry entry, you can modify this interval.

Warning: Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Trustwave cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Make sure that you back up your Registry prior to making any changes.

To configure the time interval:

• In MailMarshal 10.0 and above, open the Management Console and navigate to Advanced Settings. Add a new value:
  • Name: Controller.DBLogTimeout
  • Type: Integer
  • Value: Timeout value in seconds. For ease of understanding use decimal entry. The default value is 5 seconds.
• In MailMarshal 8.X and below, and ECM, open the Registry Editor on the Array Manager. Within the base registry key, navigate to \Default\Controller
  • In version 8.X: HKEY_LOCAL_MACHINE\SOFTWARE\Trustwave\Secure Email Gateway\Default\Controller
  • For information about the registry location for each version, see article Q10832.
  • Enter the value as a new DWORD value named DBLogTimeout. For ease of understanding use decimal entry. The default value is 5 seconds.
• Save your registry settings or configuration settings.
• Commit the configuration changes.
• You may need to restart the Controller service on processing servers to apply the change.

This article was previously published as:

NETIQKB42918