This article applies to:

• Security Reporting Center 2.x

Question:

Symptoms:

• Unable to uninstall Security Reporting Center.

Procedure:

To uninstall from Windows:

1. Does the program appear in Add/Remove Programs of the Control Panel?
   • If yes, then attempt to uninstall using this feature.
   • If no, go to step 4.

2. Go to your system temp directory and delete all files and folders found there.
   • Try running Add/Remove Programs again.

3. From a command line prompt, run the following command, without brackets:

   MsiExec.exe /I{InsertProductVersionCodeHere}

   [The product version code can be found further below.]

4. In the application Services, stop any of the following services that are running:
   • NetIQ - Apache
   • NetIQ - MySQL
   • NetIQ - Tomcat
   • NetIQ LEA Service
   • NetIQ Scheduler Agent
   • NetIQ Syslog Service

5. From a command line prompt, run MsiZap.exe with the following command, without brackets:

   MsiZap.exe T {InsertProductVersionCodeHere}

   [The product version code and information about MsiZap can be found further below.]

6. Delete the directory that Security Reporting Center or Firewall Reporting Center is installed to. By default, this is C:\Program Files\NetiQ\Security Reporting Center.

7. Open the Registry Editor. Delete HKEY_LOCAL_MACHINE\SOFTWARE\WebTrends Corporation\InstalledApps.

8. In the Registry Editor, delete the following keys:
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebTrends LEA Daemon
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebTrends Scheduler Agent
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebTrends Syslog Daemon
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WTApacheService
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WTMySQLService
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WTTomcatService

9. Open the directory c:\Winnt\Installer. You will probably see multiple *.msi files. Right click one of the files, select Properties, and select the Summary tab. Looking for a .msi file that, in this tab, has "Security Reporting Center" as the value for the Subject. When you find this file, delete it.

10. Restart the machine.

Notes:

Firewall Reporting Center:

• Version 1.0 - {7C5A8DB2-D8BC-472B-B7A2-1347BB9EF935}
• Version 1.0b - {06299D71-9A45-4249-9025-FE8E243004E5}
• Version 1.1 - {7D5BE4FF-D34D-434C-9241-4ECD46D55AC9}

Security Reporting Center

• Version 2.0 - {4C2D3F7F-3ACF-4C8C-8D0C-3C9AB7F7C322}
• Version 2.0a - {4353C5AD-F2B3-4C27-B7A0-7F851469992B}
• Version 2.0b - {B19C4CA6-40AF-4555-A403-48744D8CD44D}

To obtain MSIZap, see the following Microsoft Knowledge Base article:

http://support.microsoft.com/?scid=kb;en-us;290301: Description of the Windows Installer CleanUp Utility

This article was previously published as:

NETIQKB17366