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Trustwave Knowledge Base

Home » Knowledgebase » Legacy Products » Firewall Suite » ERRMSG: Error results when analyzing Netscreen log files.

ERRMSG: Error results when analyzing Netscreen log files.

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This article applies to:

  • Security Reporting Center 2.0
  • Security Reporting Center 2.1
  • Firewall Suite 4.x

Symptoms:

  • Error results when analyzing Netscreen log files.
  • Error: 'WebTrends could not generate the report.'
  • Error: 'The log file contains no records from firewalls you are licensed for.'
  • Error: 'The log file contains no data.'
  • Error: 'The log file contains no valid log file records.'

Causes:

Usually the cause of these errors is that the firewall has not been configured to produce log files that can be analyzed by the Marshal firewall reporting products. Specifically, the following line is often left out of the firewall configuration.

set syslog webtrends enable

This configuration enables the WebTrends Enhanced Log File (WELF) format, which will produce WELF formatted log files for the firewall appliance logs, rather the Netscreen proprietary format. The WELF format is required to generate reports.

Information:

Please review the Firewall Configuration Guide for detailed configuration steps. Youc an obtain this Guide from the following page:

https://support.trustwave.com/Firewall-Suite/Documentation.asp

This article was previously published as:
NETIQKB14242

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