This article applies to:

• Trustwave MailMarshal (SEG) 8.X and below

Symptoms:

• Error occurs when trying to open the MailMarshal Configurator on a remote workstation.
• Error: 'Unable to connect to server'
• Error: The computer 'ExampleServerName' was not found on the network.
• MailMarshal Console can be opened on a remote workstation without error.

Causes:

Information:

To use the MailMarshal Configurator remotely, the Remote Registry service must be running on the MailMarshal server or Array Manager.  Set the service to start automatically. This service is not necessary to use the MailMarshal Console remotely.

Notes:

• The Remote Registry service has always been a requirement for remote Configurator connections.
  • This issue has recently become more common because Windows Vista SP1 and Windows 7 disable the Remote Registry service by default.
• It is best practice to install server applications such as MailMarshal on a Windows Server operating system. All Windows Server operating systems enable the Remote Registry service by default.

This article was previously published as:

NETIQKB40128