This article applies to:

• Security Reporting Center 2.1

Symptoms:

• Error: 'No such file or directory: getpwuid: couldn't determine user name from uid <Value>, you probably need to modify the User directive.'
• Cannot start the Apache process.

Information:

1. Navigate to the following directory:

   <SRCInstallDir>/common/apache/conf

2. Open the httpd.conf file.

3. Find the following line:

   LoadModule userdir_module modules/mod_userdir.so

4. Comment out this line by adding a pound (#) sign in front of the line so that it reads:

   #LoadModule userdir_module modules/mod_userdir.so

5. Repeat steps 3 and 4, and modify the following files:

   <SRCInstallDir>/common/apache/conf/httpd_with_ssl.conf.template
<SRCInstallDir>/common/apache/conf/httpd_without_ssl.conf.template

6. Restart the Tomcat and Apache processes by running the following commands from the <SRCInstallDir>/common/bin directory:

   ./stopallui.src
./startallui.src

7. Launch Security Reporting Center.

If this does not resolve the issue, configure User and Group directives.  To do this, please follow the steps below:

1. Open the httpd.conf file.

2. At the bottom of the file, add the following lines:

   User nobody
Group nobody

3. Save the file.

4. Repeat step 2, modifying the following files:

   <SRCInstallDir>/common/apache/conf/httpd_with_ssl.conf.template
<SRCInstallDir>/common/apache/conf/httpd_without_ssl.conf.template

5. Restart the Tomcat and Apache processes by running the following commands from the <SRCInstallDir>/common/bin directory:

   ./stopallui.src
./startallui.src

6. Launch Security Reporting Center.

This article was previously published as:

NETIQKB39030