This article applies to:

• Security Reporting Center 2.0
• Security Reporting Center 2.1

Symptoms:

• Error: 'Java.lang.nullpointerexception.'
• User interface is very slow to respond.

Causes:

Information:

1. Make a backup of the .\common\mysql\data directory.

2. Within a command prompt, access the installation directory and go to .\common\mysql\bin.

3. Access the database by typing:

   mysql -u<username> -p<password>

   (This is the username and password to connect to the database, not the UI.)

4. Run the following query to obtain the ID of the "check for updates" flag:

   Use wt_config
SELECT id
FROM option_tokens
WHERE key_name = 'updatesDisabled';

5. Note the number returned.

6. Run the following query to update the "check for updates" flag:

   UPDATE option_confdata
SET data = '1'
WHERE key_id = 'XX'

   (Where "XX" is replaced by the number returned from step 4.)

7. Restart the "NetIQ - Tomcat" service and try to launch the application.

This article was previously published as:

NETIQKB36558