This article applies to:

• Firewall Suite 4.X
• Microsoft Windows Installer

Symptoms:

• Error: 'Install shield wizard failed.'

Causes:

Information:

If you are having problems installing Firewall Suite, please download the latest version of the Microsoft Windows installer from www.microsoft.com:

1. Go to http://www.microsoft.com/downloads/search.asp?.

2. Search by keyword, installer.

3. Select the version of Microsoft installer appropriate for your operating system.

4. Download and install on your machine.

Notes:

The Microsoft® Windows® Installer is an application installation and configuration service. Instmsi.exe is the redistributable package for installing or upgrading Windows Installer.

This article was previously published as:

NETIQKB3253