This article applies to:
- MailMarshal (SEG) Cloud (EU instance)
- For other instances, see article 21095 (US instance) and article 21149 (Australia instance)
Question:
- What are the addresses to send mail through MailMarshal Cloud (EU instance)?
- What are the URLs for MailMarshal Cloud consoles?
To open the MailMarshal Console navigate to https://console.eu.mailmarshal.cloud
- Customers use this Console to manage email and settings.
- This site is available over both IPv4 and IPv6.
In This Article:
This article provides the technical details for connections to and from the MailMarshal (SEG) Cloud service for the EU instance.
- MX Record
- Outbound Sending address
- IP Address Ranges to allow
- SPF Record Include text
- SPF Record Include text - Office365 Customers
Inbound MX Record
To have incoming mail delivered through MailMarshal Cloud, set your MX record as follows:
| MX Record | Priority |
|---|---|
mx.eu.mailmarshal.cloud | 10 |
- You (the customer) or your DNS provider must make this setting.
- Make sure you only have one MX record. If you have more than one record then email might bypass MailMarshal Cloud.
Address for outbound mail
To send outbound mail through MailMarshal Cloud, use the following server name.
| Server Name |
|---|
smtp-outbound.eu.mailmarshal.cloud |
- You must allow connections on port 25 from your local email server to this server name. Cloud email providers (like Microsoft and G-Suite) can already connect to this range.
IP Address Ranges to allow
Inbound messages from MailMarshal Cloud to your servers may originate from addresses in the range noted.
| Address Range |
|---|
52.143.19.192/2851.104.163.144/282602:f8d5:a6:1::/642602:f8d5:a6:8001::/64 |
- Ensure that your internal email system always accepts messages from this IP range. You might need to configure exclusions for Connection Filtering and IP Reputation services so the MailMarshal Cloud IP addresses are never blocked by these services. For help with email system setup, see documents found on the MailMarshal Cloud documentation page.
SPF Record Include Text
To include MailMarshal Cloud in a SPF record for your email domain, use this text:include:spf.eu.mailmarshal.cloud
For examplev=spf1 include:spf.eu.mailmarshal.cloud -all
SPF Record Include Text - Office365 Customers
If your email service is hosted on Office365, also include the Office365 SPF record:include:spf.eu.mailmarshal.cloud include:spf.protection.outlook.com
Note:
The "mailmarshal.cloud" names are the default going forward. Trustwave recommends that customers update their DNS and settings, replacing any previously configured values. Existing previously notified values continue to work, but may not have new functionality added (such as DANE).
- For customers using the SQM Single Sign On feature, the SSO URLs must be changed to refer to the "console.eu.mailmarshal.cloud" domain.
Trustwave MailMarshal Cloud KB article Q21148
Last Modified: March 26, 2025