Trustwave cloud email security is delivered through the Trustwave MailMarshal (SEG) Cloud platform.

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Configuration Settings

The information linked here may be useful to email or network administrators.

• MailMarshal Cloud Connection Details
  • US instance
  • Australia instance
  • EU instance
  Includes the following:
  • IP address range to allow for incoming mail from MailMarshal Cloud to customer servers
  • Inbound MX record
  • Outbound delivery address for mail sent by customers
  • SPF record text to include

FAQ

• Reporting spam and false positives to Trustwave

Knowledge Base

Browse recent articles and search for information about MailMarshal Cloud in the MailMarshal Cloud Knowledge Base.

Documentation

• MailMarshal Cloud Pre-Provisioning Guide A guide to configuration tasks that new customers must complete before provisioning of their MailMarshal Cloud account can be completed.
  (Updated August 2020. Note required User Registration.)
• MailMarshal Cloud Quick Start Guide A guide to initial configuration tasks that new customers should consider when preparing to use MailMarshal Cloud.
  (Updated June 2021.)

Mailbox Server Configuration

• Using MailMarshal Cloud with Exchange Online Provides information about how to configure MailMarshal Cloud as an email security layer with mailboxes hosted on Microsoft Office 365® (Exchange Online).
  (Updated April 2022.)
• Using MailMarshal Cloud with Google G Suite Email Provides information about how to configure MailMarshal Cloud as an email security layer with mailboxes hosted on Google G Suite Email.
  (Updated June 2019 for MailMarshal Cloud regional instances.)
• Using MailMarshal Cloud with Microsoft Exchange Server Provides information about how to configure MailMarshal Cloud as an email security layer with mailboxes hosted on Microsoft Exchange Server (premises editions).
  (Updated June 2019 for MailMarshal Cloud regional instances.)

Policy and Usage

• MailMarshal Cloud Customer Guideupdated A guide to tasks in the MailMarshal Cloud Customer Console
  (Updated July 2021: Rebranding; Earlier updates: Rejected Messages search; Trustwave Spam Reporter.)
• MailMarshal Cloud Policy Listingupdated This document provides detail of the policy and feature configuration available to MailMarshal Cloud customers. Use this listing along with the MailMarshal Cloud Customer Guide to understand the available features and functions of MailMarshal Cloud.
  (Updated June 2022 with DMARC policy rules; earlier updates include updated Encryption Keywords, Warn Phishing (PhishFilter) rule, Sandboxing package, BEC Fraud package, "New domain" rule)
• MailMarshal Cloud BEC Fraud Protectionupdated This document provides brief background information about Business Email Compromise (BEC) email fraud, and details of basic steps that Trustwave MailMarshal Cloud customers can and should follow to set up basic protection against BEC Fraud.
  (Updated September 2020 with additional package rules)

Modules and Advanced Functions

• MailMarshal Cloud Encryption Setup A guide for customers using the Trustwave Secure Email Encryption package.
  (Updated April 2021)
• Secure Email Encryption FAQ Provides information about the end user experience of the encryption service for customer and external email users.
• MailMarshal Cloud Spam Quarantine Manager A quick reference for the end user Spam Quarantine Manager.
• MailMarshal Cloud Digest A quick reference for the end user spam digest.
• Blended Threat Solution Explains the issue of Blended Threats and gives an overview of the Blended Threats solution in MailMarshal Cloud.
• MailMarshal Cloud Blended Threats FAQ Provides more details of the MailMArshal Cloud Blended Threats solution.
  (Updated April 2021.)
• MailMarshal Cloud Blended Threats Results Explains the various results from URL scanning using the Blended Threats feature of MailMarshal Cloud.