9.1 Managing Your MailMarshal Licenses
MailMarshal requires a valid license key in order to process email. When you install MailMarshal, the installation process inserts a temporary license key valid for 30 days from the time of installation. Contact a Trustwave Sales Representative to purchase the product and receive a full license key, or to request an extended trial. If you have received a valid full key, you can enter it at any time using the procedure given in “Entering a License Key”.
Install licenses at the array level. The licenses apply to all MailMarshal installations in an array.
Full MailMarshal license keys are normally keyed to the Windows domain SID. If you move the Array Manager server to a different domain the key will become invalid. MailMarshal will notify you and generate a temporary key valid for 14 days. You should immediately request a new key using the procedure given later in this section.
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Note: MailMarshal is licensed according to the number of email users in your organization (excluding distribution lists and role accounts). The licensed number is encoded in the product key and shown in the Console. Exceeding the licensed number will not have any effect on email processing. For computers not joined to a domain, Trustwave can provide a key based on your computer SID or the list of local email domains. |
9.1.1 Reviewing Installed Licenses and Maintenance
Use the Management Console to view the details of all installed license keys, including the key expiry date, maintenance expiry date, number of users, and any optional features licensed.
To view details of the currently installed license:
1.In the left pane of the Management Console, click System Configuration.
2.In the right pane menu, select License.
This pane shows full information about the key and maintenance contract expiry. Information about maintenance expiry is retrieved daily from Trustwave web servers. Current maintenance is required to use frequently updated features such as SpamCensor, SpamProfiler, and the Marshal IP Reputation Service.
a.You can select how MailMarshal will behave if the license expires or becomes invalid.
•If you select Pass through all email, MailMarshal will function as an email relay. MailMarshal will pass messages on to their destinations without applying any engine based policy
•If you select Halt all processing and hold all email, MailMarshal will continue to accept messages so long as there is available disk space for the incoming queue. MailMarshal will not deliver any messages until you enter a valid license or change this option to pass through all email.
b.To apply the selection, click Save and then commit the configuration.
9.1.2 Requesting a New License Key
To include all information required for Trustwave to generate an appropriate key, request the key through the Management Console.
1.In the left pane of the Management Console, click System Configuration.
2.In the right pane menu, select License.
3.Click Request Key.
4.Complete the required information on the Request License Key panel. MailMarshal will append the information required to generate a unique key.
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Tip: To assist in identifying your organization, include the Unique Customer Reference Number as found on order confirmations. |
5.To email the request to Trustwave, click Send Request.
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Note: When you click Send Request, MailMarshal also places the additional request information on the Clipboard. You can paste this information to any application if you need to send a request manually. |
When you receive a key from Trustwave, use the Management Console to enter it and verify its validity.
1.In the left pane of the Management Console, click System Configuration.
2.In the right pane menu, select License.
3.Click Enter Key.
4.Enter the key, and select how MailMarshal will behave if the license expires or becomes invalid.
5.Click Save. MailMarshal will report the validity of the key you entered.
6.If your key expired, MailMarshal might have stopped the Engine service. Verify that all services are running on all email processing servers by completing the following steps:
a.In the left pane of the Management Console, click Mail Servers.
b.MailMarshal displays all servers in the array. Select a server and click Server Properties.
c.If a MailMarshal service is stopped, click Start.
Repeat step c to verify each server service in your array is started.
