10 Delegating Spam and Quarantine Management

In some cases when MailMarshal quarantines an email message as suspicious, the recipient or sender wants the message to be released to its destination. If an organization generates a large number of these cases, the email administrator may not have the time required to review them. This situation is likely to arise with messages that MailMarshal has classified as spam.

MailMarshal provides several options that allow the administrator to delegate the responsibility for reviewing these messages and taking action:

•Departmental administrators or help desk personnel can have permission to process the messages in selected quarantine folders, using the MailMarshal Management Console.

•Each email user can receive a daily summary of their incoming messages that have been quarantined, through MailMarshal digest emails.

•Each email user can have permission to review and release messages quarantined in one or more folders, through the MailMarshal Spam Quarantine Management Website. This facility is specifically designed to allow users to review messages that have been classified as spam, but it can be used for other classifications. It also allows each user to refine the spam classification by maintaining personal lists of safe and blocked senders.

•Where a policy requires a small number of messages to be held for review, users can receive notice of each message and release it by email using the MailMarshal Message Release external command. For more information, see “Using the Message Release External Command”.

•Actions taken on messages by any user are recorded and can be reviewed using the Quarantine Audit feature in the Management Console.