Engine errors or not starting after McAfee update to DAT 10000

This article applies to:

• McAfee for Marshal
• Trustwave MailMarshal (SEG)
• WebMarshal
• Email Content Manager (ECM)

Symptoms:

• Product Engine will not start
• Virus scan errors observed with all items

Causes:

• After update to the McAfee DAT update 10000 (the first 5 digit DAT), the new update is not properly saved.

Resolution:

To fix this issue:

1. Stop all affected product engines, if they are running. This includes the MailMarshal/SEG, WebMarshal, and MailMarshal Exchange/ECM engines.
2. Navigate to the DATFiles subfolder of the McAfee for Marshal installation (typically C:\Program Files\Trustwave\McAfee for Marshal\DATFiles)
3. Delete all contents of this folder.
4. Using the McAfee for Marshal interface, perform an update.
5. Once the update is complete, start product Engines.