After upgrade to WebMarshal 7, Controller service cannot start

This article applies to:

• WebMarshal 7.X
• Upgrade from 6.X

Question:

• On upgrade/migration, the Controller does not start
• Application event log entry: Failed to initialize and create performance counters

Information:

This issue can occur if the performance counter database is in an inconsistent state.

To resolve the issue, do one of the following:

Resolution 1

1. Restart the server.
   • Restart may be required after upgrade in any case due to updates of the prerequisite software.
2. Open the WebMarshal Server Tool and start the Controller service. Verify that other WebMarshal services are running.

Resolution 2

1. Open a command prompt as Administrator.
2. To rebuild the performance counter index, enter lodctr /r
3. Check for the response Successfully rebuilt performance counter setting... 
   • If the command returns an error, enter lodctr /r again until it reports success.
4. Change directory to the WebMarshal install location (by default %programfiles%\Trustwave\WebMarshal).
5. To register WebMarshal performance counters, enter regsvr32 WMPerfMon.dll
6. Open the WebMarshal Server Tool and start the Controller service. Verify that other WebMarshal services are running.