In some scenarios SWG does not recognize LDAP users

This article applies to:

• SWG 10.x
• SWG 11.x

Question:

• In some scenarios SWG does not recognize LDAP users, even if they are in an imported group.

Information:

If a customer adds a user/users after importing user/users group, the user/users won't be in the SWG database.

Use scheduled updating of LDAP/AD users or manually import users after any changes that you make to the LDAP tree structure (for example, adding/removing groups, changing their order), or the changes will not be applied.