Connector Agent self-upgrade never completes

This article applies to:

• MailMarshal SPE 3.1 and above
• Connector Agent 7.2.1 and below (self upgrade)

Symptoms:

• SPE is configured to require Connector Agent version upgrade
• When the user attempts to upgrade, progress stops at "downloading"

Resolution:

If you encounter this symptom you can upgrade Connector Agent in one of two ways:

• On the system where you attempted to upgrade:
  1. Open a command prompt
  2. Change directory to C:\Windows\temp
  3. Run ConnectorAgentUpdate.exe
     
     
• Alternatively, log on to the Customer Console website. From the Dashboard, download the Connector Agent.