What is the procedure to follow if updates fail to install?

This article applies to:

• SWG 10.x 
• SWG 11.x

Question:

• What is the procedure to follow if all updates fail to install: Requests to https://mirror.updateng.finjan.com/updates return 500 (Connect failed: connect: Connection timed out; Connection timed out)

Reply:

1. Try to ping mirror.updateng.finjan.com and see if it resolves.

2. Check http://www.whatsmydns.net/#A/mirror.updateng.finjan.com to see if there is a worldwide problem, and try to ping the various IPs of mirror.updateng.finjan.com

3. If you are running Version 11.x and behind a proxy, make sure you have installed MHF01 or higher.

It is probable that your firewall blocks mirror.updateng.finjan.com. Check your firewall and open port 443 to [1] updateng.finjan.com and [2] mirror.updateng.finjan.com