This article applies to:
Question:
The User gets a Block page with a block reason that contains an unfamiliar category. The User is using the Websense/IBM filter but the category in the block reason is not a Websense/IBM category.
In the Web Log Transaction Entry Details > Request > Websense (or IBM), the categories seem correct. Why is there an inconsistency?
Reply:
If the block page came from a cloud scanner, the reason is an inconsistency between the category in the block reason and the filter engine categories, which correctly shows in the Web Log Transaction Entry Details > Request > Websense (or IBM).