This article applies to:
- SWG 9.x
- SWG 10.x
- SWG 11.x
Question:
- What initial steps can I take if my Policy server and scanners remain unsynchronized?
Procedure:
In the event that your Policy server is not synchronized with a scanner, there are 2 commands that you can run that may help bring synchronization back up. Both of these commands can be run from the limited shell via a ssh connection.
reset_config This command will send the most recent configuration to the device. This does not restart any primary processes and will not interrupt production scanning.
restart_role This command will bring down most main processes and bring them back up in a clean running state. Even though this is not a hardware restart, it will stop scanning in a production environment. It is only suggested to use this command when it’s appropriate to take scanning down for a few minutes.
Notes:
If either of the commands do not bring back synchronization between the Policy server and scanners, please open a case via Trustwave support for further assistance.