What is the difference between the Admin, Sub Admin, and Help Desk on the Web Filter (WFR)?

This article applies to:

• WFR 2.x
• Product 2.x

Question:

• What is the difference between the Admin, Sub Admin, and Help Desk on the Web Filter (WFR)?

Reply:

On the Web Filter under System> Administrator> this option is used for adding and maintaining global administrator (Admin), group administrator (Sub Admin), and (Help Desk) administrators.

• "Admin" Global Administrator (has full rights)
• "Sub Admin” Group Administrator:  A Sub Admin manages LDAP entities and their filtering profiles.
• "Help Desk"  A Help Desk administrator can verify a user’s current filtering profile status and can perform URL and search engine keyword lookups in library categories, but NO changes could be made to the filter as Help Desk.