Performance Counters not available

This article applies to:

• Trustwave MailMarshal (SEG) (legacy 32 bit versions)

Symptoms:

• MailMarshal performance counters cannot be selected in Windows Performance Monitor
• MailMarshal performance counter information is zero or blank

Causes:

• After upgrade, the MailMarshal Performance Monitor DLL could not be registered.

Resolution:

To register the DLLs, on each server where the problem occurs do the following:

1. Click Start > Run
2. Enter:
   regsvr32 "E:\Program Files\Marshal\MailMarshal\MMPrfMon.dll"
   
   (substitute the location of your MailMarshal SMTP installation)
   
3. The response should be "DLLRegisterServer in MMPrfMon.dll succeeded"
4. Counters should be available.
   • If counters are not available, restart MailMarshal services and check again.