This article applies to:
- Trustwave MailMarshal (SEG) 7.X and below
- Trustwave ECM/MailMarshal Exchange
- WebMarshal 6.X
- Windows Server 2008, 64-bit version or above
Symptoms:
- Installed older MailMarshal or WebMarshal versions on a 64-bit Windows system
- MMC snap-ins are not available in the Add/Remove Snap-in window of MMC
- Opening the Console, Configurator, or Reports from the Start menu is successful
Causes:
- The named versions of these products install as 32 bit applications on the 64-bit Windows platforms. The default 64-bit MMC cannot run 32-bit snap-ins.
Resolution:
To resolve this problem, start MMC using the /32 option. To do this, click Start, click Run, type mmc /32 and then click OK. The Marshal snap-ins will be available for selection.