MailMarshal engine does not start when using content size or count = 0 condition


This article applies to:

  • Trustwave ECM/MailMarshal Exchange 7.X

Question:

  • Why does the MailMarshal engine fail to start when using a content size or count condition?

Cause:

  • Using the Where number of attachments is or any other count or size condition in a rule
  • Entered 0 for the number/size to match
  • MailMarshal engine will not start
  • Error message: Num Attachments parameters are invalid 

Resolution:

In ECM, change the rule condition, commit configuration, and restart the engine. To match zero, you can set the condition to "less than 1".


Last Modified 3/1/2020.
https://support.trustwave.com/kb/KnowledgebaseArticle11899.aspx