User Groups not reloading in WebMarshal

This article applies to:

• WebMarshal
• NT Connector for user group import

Symptoms

• Domain Controller moved.
• Computer where WebMarshal is installed is using the new Domain Controller.
• WebMarshal NT Connector is not obtaining correct updated information.

Resolution:

To resolve this issue, verify that the WebMarshal NT Connector is using the correct credentials.

1. In WebMarshal Console, expand Connectors then double-click the connector of type NT.
2. On the Logon tab (or General tab in earlier releases), enter credentials if necessary, and then click Test to verify access. Click OK to save changes.
3. Perform a manual reload of one or more groups. In WebMarshal Console, expand user Groups then right-click a NT group and select Reload User Group.
4. Check group membership and user access.
5. If correct information is still not available, restart the WebMarshal Engine and Proxy services, then repeat the above steps.

Notes:

When you change authentication management, you should also ensure that any cached credentials are removed from client computers (for instance see Windows Credential Manager).