This article applies to:
- Trustwave ECM/MailMarshal Exchange 5.0
Symptoms:
- The original email message is delivered, but a copy of each email ends up in the Exchange badmail folder.
- Microsoft Exchange message archiving or journaling is enabled.
Causes:
When journaling is enabled, Microsoft Exchange creates a copy of every message each time it is processed by the categorizer - one copy for delivery and one copy for the archive. MailMarshal Exchange processes one of the copies and if it doesn't trigger on a rule, resubmits it back to Exchange for delivery. Exchange makes another copy of the resubmitted message, leaving three messages in Exchange. Exchange sees that two of the messages are duplicates - it delivers one copy, archives another copy and puts the third (duplicate) copy in the badmail folder.
Information:
Turn off message archiving/journaling in MS Exchange and configure MailMarshal Exchange to archive messages.
To turn off message archiving/journaling in MS Exchange:
- On the Mailbox Store properties, disable Archive all messages sent or received by mailboxes on this store.
To archive messages using MailMarshal for Exchange:
- Create a rule in the incoming, outgoing and internal rulesets. The rules should look similar to this:
Copy the message to 'Archive Folder'
And pass the message to the next rule for processing
- This article was previously published as:
- NETIQKB37345