This article applies to:
- WebTrends Firewall Suite 4.1c
- Security Reporting Center 2.1
Symptoms:
- Unable to update URL Categorization database.
- Error: 'Download Aborted.'
- Error: 'No URL Categorization information found.'
- Error: 'No information for this section has been analyzed.'
Causes:
Firewall Suite is unable to access the SurfControl download site due to a proxy server restriction.
Information:
In order to resolve this issue you will need to make sure that your firewall and/or proxy server allows access to listsrv.surfcontrol.com.
Once you have verified that the proxy server is configured to allow a connection to this site, you will need to configure Firewall Suite to access the Internet through the proxy server:
- Click Tools | Options.
- Expand Main.
- Select Access to Internet.
- Check the box next to Connect through a Proxy Server.
- Configure your proxy address and port.
- Only check HTTP access requires a Username / Password if your proxy server requires authentication.
- Click OK.
After this has been done you should be able to update your URL Categorization database.
Notes:
If you access the Internet through a firewall please verify that there is no rule on the firewall that prevents access to listsrv.surfcontrol.com.
Firewall Suite only supports basic and NTLM authentication through a proxy server.
- This article was previously published as:
- NETIQKB1428