This article applies to:
Symptoms:
- Report fails when attempting to run a Firewall Suite report in Microsoft Word or Excel format.
- No error message is received.
Causes:
This usually occurs on slower computers, and is due to a Firewall Suite timeout while waiting for Microsoft Word or Excel to respond.
Reply:
Edit the WEBTREND.INI file and add the following line to the [DEFAULTS] section:
WordTimeout=120
This will force Firewall Suite to wait longer for Microsoft Word and Excel to respond. The time is specified in seconds.
- This article was previously published as:
- NETIQKB747