How do I move the Array Manager component to another server?

This article applies to:

• Trustwave MailMarshal (SEG)
• Trustwave ECM/MailMarshal Exchange 7.X

Question:

• How do I move the Array Manager component to another server?

Procedure:

For more detailed steps, see the documents available on the SEG and ECM documentation pages. 

• Additional steps are required in MailMarshal (SEG) 10.X
• For arrays in Trustwave SPE installations, a Registry entry is required. See article Q14198.

1. On the machine that is currently the Array Manager, open the Configurator/Management Console and export the configuration.
   • Note: If the configuration includes large User Groups that are not imported from connectors (such as harvested external groups), you should consider pruning these groups first. See article Q21028.
   • For a list of other items you may need to back up and move, see the User Guide for your product version.
2. If you are wanting to move the SQL database(s) to a new SQL instance, follow the steps in Trustwave Knowledgebase article Q10410: How do I move my SEG, ECM, or MailMarshal SQL database to a new server? 
3. Stop services on the old Array Manager.
4. On the machine that is to be the new Array Manager, run the SEG or ECM installer. This must be the same version (all four numbers, such as 10.0.0.1428) as the current installation.
5. Choose the option to install the Array Manager only.
6. At the Database selection screen choose a new temporary database. Do not use the database currently used by your existing Array Manager.
   • For MailMarshal (SEG) 10.X, two temporary databases are required (Configuration Service and SEG).
7. Open the SEG or ECM Configurator/Management Console. Complete the initial wizard.
8. For MailMarshal (SEG) 10.X, close the Management Console, then open the Trustwave SEG Configuration Service Admin Tool and change the Database setting to use the production Config Service database used by the old Array Manager. Recycle the Config Service website app pool.
9. Open the SEG or ECM Configurator/Management Console. Import the configuration exported in step 1 above.
   • Configurations that include large user groups can take many hours to import.
   • To avoid user interface timeouts, in MailMarshal10.X large configurations should be imported using the MMExportCfg command line tool.
10. If you are using a custom database retention period, set this period.
    • The database retention period is not included in configuration backup. If not set it reverts to the default 100 days.
11. Commit the configuration (Reload the rules).
12. Open the Server Tool (found in the Start Menu program group) and change the database location to the database used by the old Array Manager.
    • Also update the location of the Syslog database if configured.
13. On each processing node, use the Server Tool to rejoin the array.
14. Use the SQL Management Studio to delete the temporary database(s) created in step 6 above.
15. On the old Array Manager server, run the SEG or ECM setup program and remove the Array Manager component.  If prompted for the location of Array Manager, enter the name or IP address of the new Array Manager.

Notes:

• The new Array Manager server must be clean of any SEG or ECM components.  Ensure that any SEG or ECM services, or Configurator and Console, are removed prior to installing the Array Manager.

This article was previously published as:

NETIQKB43080