How do I configure outbound email retries and other email sending timeouts?

This article applies to:

• Trustwave MailMarshal (SEG)

Question:

• How do I configure outbound email retries and other email sending timeouts?
• How long does MailMarshal wait before timing out?

Procedure:

This article answers the following questions and describes some of the things you can do to alter the way MailMarshal delivers email.  The MailMarshal Sender (MMSender) service is responsible for sending email.

Where and how are the following MailMarshal settings configured?

• How long before the initial "Waiting for HELO" times out?
• How often does MailMarshal retry?
• How many times before MailMarshal quits trying?
• What does MailMarshal do with timed out messages?

Important Note: Changing these settings could affect the delivery of your email. MailMarshal follows accepted SMTP standards for delivering email, and you do not usually need to change anything.  Only alter these settings if you are familiar with SMTP delivery and actually experiencing an issue.  

MailMarshal SMTP current versions

These settings are found in the Configurator or Management Console interface:

6.5 and above:

1. Click Tools | Trustwave SEG Properties or System Configuration | Trustwave SEG Properties 
   
2. Expand Advanced System Properties | Times.
   • Click Help for additional information regarding the options that are on the tab.

6.4 and below:

1. Click Tools | Server and Array Properties.
2. Click Advanced  tab.
3. Click Additional Options.
4. Click Times  tab.
   • Click Help for additional information regarding the options that are on the tab.

This article was previously published as:

NETIQKB29230

Marshal KB144