How do I analyze log files from a Symantec Enterprise Firewall?

This article applies to:

• Firewall Suite 4.1a
• Symantec Enterprise Firewall 6.5
• Symantec Enterprise Firewall 7.0

Question:

Symptoms:

• Cannot analyze Symantec Enterprise Firewall log files.

Procedure:

Complete the following steps to be able to analyze log files from Symantec Enterprise Firewall v6.5 or higher using Firewall Suite 4.1a.

1. Download the attached symantec_fix.zip file from the Article Attachments section below.
2. Make sure Firewall Suite is not running. Click File | Exit & Unload from the menu bar to quit the application, if it is currently running.
3. Extract the files from Symantec_fix.zip to the root of the Firewall Suite installation directory.
4. Launch Firewall Suite.
5. You are now able to analyze Symantec Enterprise Firewall log files.

This article was previously published as:

NETIQKB9671