How can messages released by End User Management bypass all remaining rules?

This article applies to:

• Trustwave MailMarshal (SEG) 6.1 and above
• Trustwave ECM/MailMarshal Exchange 7.X

Question:

• How can messages released in the Spam Quarantine Management website (SQM) bypass all remaining rules?
• How can messages released in the MailMarshal Exchange Quarantine Management website (QM) bypass all remaining rules?
• How can I skip rules for messages released in the SQM website?
• What mechanism will allow unsolicited messages to avoid having other rules applied?

Information:

You can set options that control the behavior of MailMarshal when a message is released by email users with the end user web interface (SQM or QM website). These options also control the default behavior when the message is released by an administrator using the Console.

The exact options and procedures depend on the version of MailMarshal installed.

Procedures:

MailMarshal Exchange 7.X
MailMarshal SMTP Version 6.5 and above

The release behavior option applies to each rule action.

To modify the release behavior for the end user management website:

1. Open the MailMarshal Configurator or MailMarshal (SEG) 10 Management Interface.
2. In the left pane, expand Email Policy.
3. Navigate to a rule you want to configure, and double-click the name to edit it.
4. On the General tab of rule properties, the release behavior displays as "with release action...". Click this link to edit the action.
   (Images below are from 8.X, but the MailMarshal (SEG) 10 interface has similar options.)
   
   
5. On the Release Action window, select the desired action for this rule.
   
   
6. Repeat the above steps for each rule that quarantines items to folders visible in the end user website. You can choose a different release action for each quarantine rule.
7. Return to the main Configurator window and commit MailMarshal configuration.

Version 6.4.x and below

The release behavior option applies to each quarantine folder.

To modify the release behavior for the Spam Quarantine Management website:

1. Open the MailMarshal Configurator.
2. In the left pane, expand Policy Elements | Folders.
3. Double-click the folder you want to configure.
4. Click the Options tab.
5. In the Message Release Processing Action area, select Pass the Message Through.
6. Return to the main Configurator window and commit MailMarshal configuration.

Notes:

In MailMarshal SMTP 6.4.0 and 6.4.1 the folder release option is not honored by SQM release. The problem was corrected in version 6.4.5.

This article was previously published as:

NETIQKB49878