ERROR: "Failed to fetch security info RPC transport"

This article applies to:

• Trustwave MailMarshal (SEG) 8.X and below
• Trustwave ECM/MailMarshal Exchange

Symptoms:

• ERROR: "Failed to fetch security info RPC transport"
• MailMarshal Console or Configurator is installed on an additional workstation

Causes:

This error might be caused by either a MailMarshal version mismatch between the server and the remote machine, or by a Security Policy in your environment. It is essential to have the same version of MailMarshal installed on client machines as on the MailMarshal server.

Information:

Option 1: Ensure that all MailMarshal components are of the same version

To check the product version, follow these steps:

1. Using Windows Explorer, navigate to the MailMarshal folder.

2. Select one of the following files:

   • mmengine.exe
   • mmconsole.dll
   • mmconfig.dll

3. On the File menu, click Properties.

4. On the Version tab, select Product Version to display the MailMarshal version number.

5. If the MailMarshal client version is older than that of the MailMarshal server, upgrade MailMarshal on that computer.

6. Repeat steps 1-5 on every computer that hosts a MailMarshal component.

Option 2: Modify local security policy

Change one of the Local Security Policies of the server where MailMarshal is installed as follows:

1. Click Start > All Programs > Administrative Tools > Local Security Policy.

2. Expand Local Policies > Security Options.

3. In the right pane, select Network access: Sharing and security model for local accounts.

4. On the Action menu, click Properties.

5. In the drop-down list, select Classic - Local users authenticate as themselves.

6. Click Apply, and then click OK.

7. Access the MailMarshal server from the MailMarshal console.

This article was previously published as:

NETIQKB29155

Marshal KB105