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INFO: What versions of Marshal Anti-Virus and reporting solutions are currently supported by Trustwave Technical Support?

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This article applies to:

  • Bitdefender for Marshal
  • Kaspersky for Marshal
  • McAfee for Marshal
  • Sophos for Marshal
  • Marshal Reporting Console

Question:

  • What versions of Anti-Virus for Marshal plug-ins are currently supported by Trustwave Technical Support?
  • What versions of Marshal Reporting Console are currently supported by Trustwave Technical Support?

Information:

The following tables show the currently supported versions, planned dates of termination of support, and support end dates for discontinued versions.

Note: In this article "supported" refers to full product support as defined in Trustwave support policy for the Marshal Product Line.

  • For "discontinued" versions, Trustwave can often provide advice to help customers resolve issues. However, Trustwave may recommend upgrade to a later version of the software.
  • If a reported problem requires remedial development work, Trustwave will usually provide a fix only for the latest product version.
  • Upgrades to the current versions of these products are always free of charge to customers with a current maintenance contract.

All versions earlier than those listed are discontinued.

Bitdefender for Marshal

Notes: 

  • URGENT: The URL for Bitdefender signature updates changed as of March, 2022. Only version 1.2.0 can access the new update URL.
  • The pre-release (version 1.0) of Bitdefender for Marshal (provided with some WebMarshal installers) has expired and cannot be used for scanning.

Software Version

Release Date

Discontinued Date

1.2.0.1680
(64 bit only)

August 3, 2021

Active

1.1.2.1623
(64 bit only)

August 22, 2019

March 20, 2022

1.1.1.1564

November 9, 2017

March 20, 2022

Kaspersky for Marshal

  • URGENT: All customers must upgrade to release 1.3.0 or above, before 15 November 2022. The embedded license for earlier versions will expire and scanning will fail after that date. Upgrade is free with product maintenance. See Product Downloads.

Software Version

Release Date

Discontinued Date

1.4.1.1725
(64 bit only)

October 25, 2022

1.4.0.1710
(64 bit only)

March 15, 2022

Withdrawn

1.3.0.1679
(64 bit only)

August 3, 2021

Active

1.2.0.1622

February 14, 2019

July 1, 2022

McAfee for Marshal

Software Version

Release Date

Discontinued Date

6.1.2.1564

November 9, 2017

Active

Note: New McAfee Engine updates will not be provided for 32 bit versions (except to support ECM). Customers MUST use a 64 bit version of MailMarshal or WebMarshal to receive the latest Engine versions that have continuing support from McAfee.

Sophos for Marshal

Software Version

Release Date

Discontinued Date

1.1.5.1710
(64 bit only)

March 15, 2022

Active

1.1.4.1679
(64 bit only)

August 3, 2021

September 1, 2022

1.1.3.1637
(64 bit only)

November 3, 2020

September 1, 2022

1.1.2.1564

November 9, 2017

March 22, 2022

Note: Release 1.1.5 includes significant updates for stability and performance. Customers are very strongly urged to upgrade.

Marshal Reporting Console

(previously known as MailMarshal Reporting Console)

Software Version

Release Date

Discontinued Date

2.6.0.1469

September 13, 2018

Active

2.5.4.1263

December 5, 2013

September 1, 2022

Note:

Counterspy for Marshal and PestPatrol for Marshal have been discontinued. Signature updates for these scanners are no longer available.


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