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Trustwave Knowledge Base

Home » Knowledgebase » Trustwave MailMarshal (SEG) » PRB: SQM Website Configuration problems in SBS2008

PRB: SQM Website Configuration problems in SBS2008

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This article applies to:

  • Trustwave MailMarshal (SEG) SQM website 
  • Trustwave ECM/MailMarshal Exchange 7.X QM website
  • Microsoft SBS 2008

Symptoms:

  • When initial SQM configuration is saved in SBS 2008 with forms authentication, the administrator is not sent an email containing a password.
  • When SQM configuration is saved in SBS 2008, the following error message displays: Error: Could not complete the operation due to error c00ce514.

Causes:

  • SBS 2008 security does not allow most accounts to access required Registry entries, even if the accounts are members of the Administrators group for the server. 

Resolution:

In the initial configuration page for the website, configure Array Manager access using the local Windows Administrator account (you cannot use other members of the local Administrators group)

Notes:

  • For help with re-running SQM configuration, see Trustwave Knowledgebase article Q12889.
  • For additional issues affecting SQM setup on SBS 2008, see Trustwave Knowledgebase article Q12671.

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