This article applies to:

• Trustwave MailMarshal (SEG) SQM website 
• Trustwave ECM/MailMarshal Exchange 7.X QM website
• Microsoft SBS 2008

Symptoms:

• When initial SQM configuration is saved in SBS 2008 with forms authentication, the administrator is not sent an email containing a password.
• When SQM configuration is saved in SBS 2008, the following error message displays: Error: Could not complete the operation due to error c00ce514.

Causes:

• SBS 2008 security does not allow most accounts to access required Registry entries, even if the accounts are members of the Administrators group for the server. 

Resolution:

In the initial configuration page for the website, configure Array Manager access using the local Windows Administrator account (you cannot use other members of the local Administrators group)

Notes:

• For help with re-running SQM configuration, see Trustwave Knowledgebase article Q12889.
• For additional issues affecting SQM setup on SBS 2008, see Trustwave Knowledgebase article Q12671.