LevelBlue Completes Acquisition of Cybereason.  Learn More

LevelBlue Completes Acquisition of Cybereason.  Learn More

Services
Cyber Advisory
Managed Cloud Security
Data Security
Managed Detection & Response
Email Security
Managed Network Infrastructure Security
Exposure Management
Security Operations Platforms
Incident Readiness & Response
SpiderLabs Threat Intelligence
View All Services
Solutions
BY INDUSTRY
BY REGULATION
BY TOPIC
Offensive Security
Solutions to maximize your security ROI
Operational Technology
End-to-end OT security
Microsoft Security
Unlock the full power of Microsoft Security
Securing the IoT Landscape
Test, monitor and secure network objects
Why LevelBlue
About Us
We reduce cyber risk and fortify organizations
Awards and Accolades
Recognition by analysts and media outlets
LevelBlue SpiderLabs
Global researchers, ethical hackers, and responders
LevelBlue Security Operations Platforms
Unprecedented security visibility and control
Security Colony
Access to cybersecurity threat protection resources
Partners
Microsoft Security
Unlock the full power of Microsoft Security
Technology Alliance Partners
Key alliances who align and support our ecosystem of security offerings
Register
Login
Resources
BLOGS
UPCOMING
MEDIA & ASSETS
NOTICES
HELP
Loading...
Loading...

LevelBlue Knowledge Base

Home » Knowledgebase » Legacy Products » Security Reporting Center » HOWTO: How do I troubleshoot OPSEC LEA issues with Security...

HOWTO: How do I troubleshoot OPSEC LEA issues with Security Reporting Center?

Expand / Collapse
Show/Hide Article Tools


This article applies to:

  • Security Reporting Center 2.0
  • Security Reporting Center 2.1

Question:

How do I troubleshoot OPSEC LEA issues with Security Reporting Center?

Symptoms:

  • Unable to establish OPSEC LEA connection.

Procedure:

To determine issues with the OPSEC LEA connection, follow these steps:

  1. Open the lea_service.ini file located in the directory <installdir>\modules\leaservice.
  2. Locate DebugOutputOn=0 and change the zero to a one, so that it reads DebugOutputOn=1.
  3. Save and close the lea_service.ini file.
  4. Click Start > Settings > Control Panel > Administrative Tools > Services to stop the NetIQ LEA Service.
  5. Download the freeware application DebugView from http://www.sysinternals.com/ntw2k/freeware/debugview.shtml.
  6. Delete all profiles that are currently using the OPSEC LEA service.
  7. Start DebugView and allow it to run in the background.
  8. Within DebugView, select Options > Clock Time.
  9. Create a profile in Security Reporting Center using the OPSEC LEA service.
  10. Start the NetIQ LEA Service.

If the data does not come across the OPSEC LEA connection, view the DebugView results to determine the cause. Depending on the results shown in DebugView, you can determine which steps are needed to troubleshoot the issue.  Here is a list of the most common issues.

Debug Message Pause Before Result Solution
COMM_IS_DEAD Immediate Configure Security Reporting Center (SRC) to point to Check Point Management Server.
COMM_IS_DEAD 10-15 seconds Verify IP is correct; verify CP Management Server is configured correctly
COMM_IS_DEAD Immediate Follow the instructions in the Security Reporting Center Configuration Guide to configure fwopsec.conf
COMM_IS_DEAD 2-3 minutes Add/edit ruleset to allow OPSEC LEA traffic to and from Management Server and Security Reporting Center computer
COMM_IS_DEAD Immediate Add/edit ruleset to allow OPSEC LEA traffic to and from Management Server and Security Reporting Center computer
END_BY_APPLICATION 5 minutes Varies - a connection was initiated, but timed out because there was no response from Management Server.  Usually indicates no traffic is being directed through the firewall.

Notes:

Usually these messages are the result of firewall misconfiguration. Please ensure you follow exactly all steps in the Security Reporting Center Configuration Guide.

https://support.trustwave.com/Security-Reporting-Center/documentation.asp 

This article was previously published as:
NETIQKB18254

To contact LevelBlue about this article or to request support:

Rate this Article:
     
Tags:

Add Your Comments


Comment submission is disabled for anonymous users.
Please send feedback to Trustwave Technical Support or the Webmaster.


Execution: 0.031. 8 queries. Compression Disabled.
Powered by InstantKB.NET