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Trustwave Knowledge Base

Home » Knowledgebase » MailMarshal (SEG) SPE » PRB: Uploading of Theme or User Group import files fails

PRB: Uploading of Theme or User Group import files fails

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This article applies to:

  • Trustwave SPE

Symptoms:

  • Attempting to upload a custom theme or user group file larger than 200 KB
  • Import fails
  • Error message: There is no specified file of the correct type (txt), or multiple files were selected.

Causes:

  • By default, IIS imposes a limit of 200 KB (204,800 Bytes) on uploads. Larger files are not accepted.
  • SPE 2.3.5 and below limits the file size for user group import to 250,000 Bytes. 

Resolution:

  • To address the IIS limit, see the changes detailed in Microsoft article 327659.
  • In currently supported versions of SPE, the maximum acceptable file size for user group import uploads is increased from 250,000 Bytes to 4,000,000 Bytes (subject to the IIS limit).
  • SPE versions that support themes have a limit of 10 MB for theme uploads, but the IIS limit still applies.

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